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Centre for Policy on Ageing | |
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Finding out about social care
— what information seekers want | | Author(s) | Les Bright, Alison Clarke, Gillian Dalley |
| Journal title | Working with Older People, vol 17, no 2, 2013 |
| Publisher | Emerald, 2013 |
| Pages | pp 85-94 |
| Source | www.emeraldinsight.com/wwop.htm |
| Keywords | Community care ; Information needs. |
| Annotation | High quality, accurate information is an essential element in enabling individuals to make appropriate choices about the care they seek for themselves or their loved ones. Service providers, councils and commercial undertakings each have a part to play in facilitating that choice. The research reported here aims to explore the problems facing individuals searching for information about available options in choosing care services. It presents data drawn from an on-line survey, follow-up telephone calls and a focus group, which reveals the preferences people have in searching for information about care services and the difficulties encountered. It finds that people need information, but find it complicated, unwieldy and inaccessible. In addition to using on-line sources, people value person-to-person contact and information tailored to meet their specific needs. This research highlights issues that confront both information searcher and provider, making recommendations about overcoming them. The concept of individual choice is a cornerstone of social policy; but findings reveal the complexity facing individuals, providers and practitioners in making this a reality. The importance of information in making decisions about care is under-researched; this study raises issues and presents findings which open the topic for further exploration. (RH). |
| Accession Number | CPA-130712212 A |
| Classmark | PA: UV:IK |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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