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Eighty something: new approaches to banking for the older old
 — project report
Author(s)John Vines, Andrew Monk
Corporate AuthorNew Approaches to Banking for the Older Old project
PublisherNew Approaches to Banking for the Older Old project, [Newcastle], February 2012
Pages69 pp
SourceDownload: http://www.eightysomething.org/wp-content/uploads/...
KeywordsBank accounts ; Financial services [older people] ; Consumer protection ; Octogenarians ; Nonagenarians ; Projects.
AnnotationModern digital banking systems do not fit with the requirements of many older people. The aim of this project within the Research Councils UK Digital Economy Theme is to work closely with the over eighties (eighty somethings), to make recommendations for new, more inclusive banking products that meet their real needs. Working with people in their eighties and nineties was a team of researchers from the Department of Psychology at the University of York, the Culture Lab at Newcastle University, and the Design School at Northumbria University. The project was funded by Research Councils UK Digital Economy Theme and the Social Inclusion through the Digital Economy (SiDE) research hub. The eighty and ninety year olds who worked with the researchers saw great value in cheques for certain kinds of payment; they also take pleasure in thrift, and wish to avoid getting into debt. The financial products that were designed to meet their needs were digital cheques, a secure PIN reminder, and the Guardian Angel Card, a sort of pre-payment card. The website http://www.eightysomething.org/ provides links which neatly focus on the individual themes and designs that were explored. Appendices include reprints of the authors' research papers published in the course of the project. (RH).
Accession NumberCPA-1307005004 E
ClassmarkWNN: J: WYP: BBM: BBR: 3E

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