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Two sides of the same coin?
 — Patients' and carers' views of UK memory services
Author(s)Sophie Hodge, Emily Doncaster, Esme Moniz-Cook
Journal titleAging Health, vol 9, no 3, June 2013
Pagespp 275-280
Sourcehttp://www.futuremedicine.com/loi/ahe
KeywordsDementia ; Memory disorders ; Services ; Quality ; Family care ; Attitude.
AnnotationThe present study aimed to evaluate patients' and carers' experiences of attending UK memory services. As part of their enrolment in the Memory Services National Accreditation Programme, memory services sent questionnaires to patients and carers about their experiences of attending the service. A total of 298 carers and 280 individuals with dementia from 21 memory services responded. Although most people were very satisfied with the diagnostic processes and staff courtesy, there was a lack of written information across a range of key areas. In general carers were better informed than patients but lacked information on respite care or how to get a carers' assessment. Carers were more likely than patients to feel pressurised into making decisions about treatment. This study provides the first profile of the experiences of patients and carers attending memory services. Although in general they were very satisfied with the care received, more needs to be done to improve the provision of information. (JL).
Accession NumberCPA-130621212 A
ClassmarkEA: EH: I: 59: P6:SJ: DP

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