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Not just a number: home care inspection programme
 — summary
Corporate AuthorCare Quality Commission - CQC
PublisherCare Quality Commission - CQC, London, February 2013
Pages7 pp
SourceDownload: http://www.cqc.org.uk/sites/default/files/media/do...
KeywordsHome care services ; Quality ; Inspection.
AnnotationThe number of people being cared for in their own homes is increasing. As a consequence, the provision of home care services has grown significantly over the past few years. This summary outlines the main points and quotes presented in the national overview report as to what worked well and what needs to improve. It highlights the major problems found: late or missed calls; lack of consistency of care workers; lack of support staff to deal with problems such as travel time; poor care planning and lack of regular review of care needs; and staff's understanding of safeguarding. (RH)
Accession NumberCPA-130215004 E
ClassmarkNH: 59: 3U

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