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Centre for Policy on Ageing | |
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Not just a number: home care inspection programme
— national overview | | Corporate Author | Care Quality Commission - CQC |
| Publisher | Care Quality Commission - CQC, London, February 2013 |
| Pages | 55 pp |
| Source | Download: http://www.cqc.org.uk/sites/default/files/media/do... |
| Keywords | Home care services ; Quality ; Inspection. |
| Annotation | The number of people being cared for in their own homes is increasing. As a consequence, the provision of home care services has grown significantly in recent years. Between April and November 2012, the Care Quality Commission (CQC) carried out a themed inspection programme of the quality of care provided to older people in their own homes. 250 home care services of different sizes, providing care to more than 26,000 people were inspected. The report presents findings on: respecting and involving people who use services; the care and welfare of people who use services; safeguarding people who use services from abuse; how providers support their staff; and how providers assess and monitor the quality of the services they deliver. Included are examples of good practice from individual inspection reports, and the characteristics of services in meeting a standard being discussed. Overall, the inspections demonstrate that many agencies are providing a service to people in their own homes with which they are content and they value. The report makes recommendations in respect of: late or missed calls; lack of consistency of care workers; lack of support staff to deal with problems such as travel time; poor care planning and lack of regular review of care needs; and staff's understanding of safeguarding. (RH). |
| Accession Number | CPA-130215003 E |
| Classmark | NH: 59: 3U |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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