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Interactions at the elder-organization interface
 — elders' experiences
Author(s)Margaret Richardson, Theodore E Zorn
Journal titleResearch on Aging, vol 34, no 6, November 2012
Pagespp 738-757
Sourcewww.roa.sagepub.com
KeywordsSocial interaction ; Participation ; Qualitative Studies ; United States of America.
AnnotationOptimising opportunities for older people's participation is a central tenet of active ageing policies. This article reports on a qualitative study that examined older people's interactions with a range of organisations, using a combination of diaries and focus groups, to identify factors that enabled or constrained their participation. Three organisational practices and three older people's practices were identified as key influences on positive interactions. Where older people perceived they were seen, listened to, and helped in an appropriate manner, or where they were able to negotiate for these outcomes, their participation was enabled and they enjoyed a sense of satisfaction and well-being. Where older people perceived they or their needs were overlooked, their voices silenced, and appropriate assistance denied them, or they were unable to intervene to change these conditions, their participation was constrained and a sense of dissatisfaction resulted. The findings point to positive interactions as the shared responsibility of older people and organisational representatives. (RH).
Accession NumberCPA-121102223 A
ClassmarkTMA: TMB: 3DP: 7T

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