Centre for Policy on Ageing
 

 

Promoting empathy in social care for older people
Author(s)Thomas Strandberg, Jakob Eklund, Jill Manthorpe
Journal titleWorking with Older People, vol 16, no 3, 2012
Pagespp 101-110
Sourcehttp://www.emeraldinsight.com/products/journals/jo...
KeywordsCommunity care ; Services ; Professional workers [elderly] ; Personal relationships ; Social interaction ; Attitude ; Research Reviews.
AnnotationThe aim of this paper was to identify connections between empathy and social care and to describe aspects of empathy in social care work, bringing together research from different fields. Five doctoral theses published between 1996-2007 which discussed empathy among care workers of older people in Sweden were analysed as a group. Methodologically, the examination underpinned an interpretive content analysis. The meta-analysis revealed conflicting feelings among care workers. Most experienced frustration when they were not able to express empathy in their working practices. Empathy was typically hindered by lack of time, care workers' own needs and inflexible home care systems. However, a key element of the job satisfaction reported by care workers appeared to be its empathic nature. Most care workers perceived encounters with older people as opportunities to respond empathically rather than indifferently. The implications of these findings are discussed. (JL).
Accession NumberCPA-121026006 A
ClassmarkPA: I: F:T7: DS: TMA: DP: 3A:6KC

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