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Centre for Policy on Ageing | |
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Experiences of and influences on continuity of care for service users and carers
— synthesis of evidence from a research programme | | Author(s) | Gillian Parker, Anne Corden, Janet Heaton |
| Journal title | Health and Social Care in the Community, vol 19, no 6, November 2011 |
| Pages | pp 576-601 |
| Source | http://www.ingentaconnect.com/content/bsc/hscc |
| Keywords | Health services ; Community care ; Long term ; Projects ; Evaluation. |
| Annotation | Health and social care systems find it difficult to deliver the continuity of care that service users want. Lack of clarity about what continuity means may contribute to these difficulties. The National Institute for Health Research Service Delivery and Organisation Programme (NIHR SDO) funded a series of research projects to explore this concept. The aim of this paper is to review the outcomes of these projects, specifically looking at what continuity of care is and what influences it. Using techniques adapted from systematic reviewing methods, the outputs of the projects were reviewed and data extracted. The service users in all the studies talked about their preferences and choices for treatment and care in a way that implied continuity, specifically in relation to relationships with professionals, access to information, and co-ordination between professionals and service. The findings show a broad common framework that can be used to understand continuity. A range of individual and structural factors influence the experience of continuity, including service users' characteristics and circumstances, care trajectories, the structure and administration of services, professionals' characteristics, carer participation, the wider context of the `whole person', and satisfaction. The findings highlight how service users, carers and professionals construct continuity dynamically between themselves. (JL). |
| Accession Number | CPA-111124010 A |
| Classmark | L: PA: 4Q: 3E: 4C |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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