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Centre for Policy on Ageing | |
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Workload in community pharmacies in the UK and its impact on patient safety and pharmacists' well-being
— a review of the evidence | | Author(s) | Karen Hassell, Elizabeth Mary Seston, Ellen Ingrid Schafheutle |
| Journal title | Health and Social Care in the Community, vol 19, no 6, November 2011 |
| Pages | pp 561-575 |
| Source | http://www.ingentaconnect.com/content/bsc/hscc |
| Keywords | Drugs ; Community care ; Personnel ; Job satisfaction ; Stress ; Well being. |
| Annotation | New contractual frameworks for community pharmacy are believed to have increased workload for pharmacists. This review was undertaken to ascertain whether community pharmacists' workload has indeed increased and whether links between workload and patient safety and pharmacists' well-being have been established. The focus was to examine whether the volume of work affects adverse events such as dispensing errors or workforce outcomes such as job satisfaction. Literature searches were done for research published between 1989 and 2010 containing data on UK community pharmacy workload, and on its consequences when workload was found to be a determinant of either patient or pharmacist outcomes. 15 studies were found that met the inclusion criteria. The research suggests that community pharmacists still spend the majority of their time involved in activities associated with the dispensing of prescriptions. There is some evidence that community pharmacists' workload has increased since the introduction of the new contracts in England and Wales, especially around the core activity of dispensing prescriptions and medicine use reviews. There is also some evidence to suggest a link between heavy workload and aspects of pharmacists' well-being. However, there is no robust evidence indicating threats to patient safety caused by their having too much work to do. (JL). |
| Accession Number | CPA-111124009 A |
| Classmark | LLD: PA: QM: WL5: QNH: D:F:5HH |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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