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Centre for Policy on Ageing | |
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| Transitional aged care and the patient's view of quality | | Author(s) | Liz Gill, Lesley White, Ian Cameron |
| Journal title | Quality in Ageing and Older Adults, vol 11, issue 2, June 2010 |
| Pages | pp 5-18 |
| Source | Website: http://www.pierprofessional.com doi: 10.5042/qiaoa.2010.0285 |
| Keywords | Medical care ; Transitional phase ; Patients ; Attitude ; Quality ; Literature reviews ; Australia. |
| Annotation | This paper syntheses the literature on the issues related to the the older patient, health service quality and its measurement. It discusses the need to consider these perspectives in the definition and assessment of quality of a community-focused aged care programme, and critically examines the existing evaluation of quality in healthcare, contrasting the patient's role ad impact on the quality of the service and its outcome. The paper then reviews the documented problems associated with using satisfaction as an indicator of the patient's view of quality. An alternative validated approach to measuring the patient's perception of the quality of the service is identified in the literature on services. This multidimensional hierarchical tool and scale, which specifically measures the patient's view of quality, is presented. The tool covers nine sub-dimensions, four dimensions and the global perspective of quality as perceived by the patient. An adaptation of this tool is presented to measure the patient's view of quality, using the relatively new Transition Aged Care programme as an example, and makes the argument for holistic measurement of transitional aged care quality, using a validated and reliable patient specific tool. Importantly, the paper proposes that the identification of the patient view of service quality will offer information that could specifically assist with service improvement. (RH). |
| Accession Number | CPA-100625001 A |
| Classmark | LK: 4MT: LF: DP: 59: 64A: 7YA |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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