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Centre for Policy on Ageing | |
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Measuring the outcomes of information and advice services
— final report | | Author(s) | Karen Windle, Ann Netten, James Caiels |
| Corporate Author | Measuring Outcomes for Public Service Users Project (MOPSU), Personal Social Services Research Unit - PSSRU, University of Kent |
| Publisher | PSSRU, University of Kent, Canterbury, 2010 |
| Pages | 90 pp (PSSRU Discussion paper, 2713) |
| Source | http://www.pssru.ac.uk/pdf/dp2713.pdf |
| Keywords | Advisory services [elderly] ; Information services ; Advocacy ; Quality ; Performance ; Measurement ; Evaluation. |
| Annotation | Information, advice and advocacy (IAA) services are fundamental for individuals, their families and carers who need services and support. However, despite their acknowledged value, IAA services find it difficult to obtain secure funding when competing for scarce resources. There is also a lack outcome tools that commissioners can use to inform decision-making around funding. The research reported here forms part of the 'Measuring Outcomes for Public Service Users' (MOPSU) project funded by the Treasury under the Invest to Save budget and led by the Office for National Statistics (ONS). The overarching aim was to develop the Adult Social Care Outcomes Toolkit (ASCOT) that would provide a variety of approaches to identifying and monitoring value across the range of social care interventions, which are detailed on the website (http://www.pssru.ac.uk/ascot/). The aim of this. project was to identify a method and design questions that could begin to enable a measurement of robust and valid outcomes within and across IAA services. This report presents methods and results from the exploratory phase in the development of the outcomes tool. The authors bring the empirical work together to discuss the effectiveness of the outcome tool and the developments that needed to be undertaken: the type, extent of questions and administration. (RH) |
| Accession Number | CPA-100524003 E |
| Classmark | IT: UV: IQ: 59: 5H: 3R: 4C * |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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