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Centre for Policy on Ageing | |
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Measuring the outcomes of low-level services
— final report | | Author(s) | James Caiels, Julien Forder, Juliette Malley |
| Corporate Author | Measuring Outcomes for Public Service Users Project (MOPSU), Personal Social Services Research Unit - PSSRU, University of Kent |
| Publisher | PSSRU, University of Kent, Canterbury, 2010 |
| Pages | 83 pp (PSSRU Discussion paper, 2699) |
| Source | http://www.pssru.ac.uk/pdf/dp2699.pdf |
| Keywords | Day centres ; Usage [services] ; Quality ; Performance ; Measurement ; Evaluation. |
| Annotation | The research reported here was part of the 'Measuring Outcomes for Public Service Users' (MOPSU) project, which was funded 2007-2009 by the Treasury under the Invest to Save budget and led by the Office for National Statistics (ONS). The overarching aim was to develop the Adult Social Care Outcomes Toolkit (ASCOT) that would provide a variety of approaches to identifying and monitoring value across the range of social care interventions, which are detailed on the website (http://www.pssru.ac.uk/ascot/). For this report, the principal aim was to develop and validate an approach to measuring the impact of low-level services on service users, specifically day care centres. The fieldwork comprised a self-completion survey of 961 people using day care and a follow-up interview with 224. The report uses quantitative data to describe service usage (sex, age, ethnicity, current levels of dependency), and the impact that services have on users (outcome measures using the ASCOT). Statistical techniques were used to assess whether findings are significant and can be relied upon, and to assess the toolkit's reliability, validity and general fitness for purpose. Qualitative data were used to describe the mechanisms, concepts, processes and other factors contributing to the benefits for users of using day care centres; and to test the toolkit in terms of assessing its relevance for users as well as developing the structure and wording of the self-completion questionnaire (SCT). The authors find that the ASCOT offers an approach which decision makers can use to measure robustly the impact of services at relatively low cost. (RH). |
| Accession Number | CPA-100524002 E |
| Classmark | NMC: QLD: 59: 5H: 3R: 4C * |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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