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Centre for Policy on Ageing | |
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Waiting for change
— how the NHS is responding to the needs of older people | | Corporate Author | Age Concern and Help the Aged; Ipsos MORI |
| Publisher | Age Concern and Help the Aged - Electronic format only, London, 2009 |
| Pages | 13 pp |
| Source | Website: http://www.ageconcern.org.uk |
| Keywords | National Health Service ; General practice ; Hospital services ; Medical care ; Quality ; Needs [elderly] ; Social surveys. |
| Annotation | Quality continues to be an organising principle for healthcare. All political parties are committed to the view that the National Health Service (NHS) should be "world-class". But what does this mean in practice? Age Concern and Help the Aged commissioned Ipsos MORI to explore the concept of quality with those those people who use healthcare services the most - older people. The research team was asked to focus in particular on those whose voices are often heard least - people approaching the last years of their life, who often have multiple and complex conditions requiring intense support. Following 20 face-to-face interviews, Ipsos MORI outline a series of high-level preferences expressed by this sub-group of highly vulnerable older people and what healthcare providers, government and Care Quality Commission (CQC) must do. In respect of healthcare in the community, it was important to have face-to-face, personalised, flexible appointments; retain control in their own homes and respect for preferences and belongings; have company and the opportunity to be listened to; and receive proactive healthcare and support. For care in hospital, choice and control over daily routines, a "connected" relationship between staff and patients, and maintenance of privacy were paramount. Older people's health and care needs should be assessed holistically, so there must be joined-up care across all settings. (RH). |
| Accession Number | CPA-100114201 E |
| Classmark | L4: L5: LD: LK: 59: IK: 3F |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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