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Centre for Policy on Ageing | |
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| Submission to the Department of Health: National review of age discrimination in health and social care | | Corporate Author | Citizens Advice Bureau |
| Publisher | Citizens Advice Bureau, London, 2009 |
| Pages | 6 pp (Evidence) |
| Source | Download: http://www.citizensadvice.org.uk/index/cr_equality... |
| Keywords | Ageism ; Health services ; Services ; Citizens Advice ; Comments or Evidence submitted. |
| Annotation | In 2007/08, citizens' advice bureaux (CABs) dealt with 73,890 health and social care issues, of which a large proportion involved older people. This submission comments that most examples of discrimination seen by CABs are indirect: the design of a service means that some older people find it difficult to access a service because of their age. Three areas where service delivery is not sufficiently designed around the needs of older people are hospital transport, help with hospital travel costs, and discharge from hospital. This submission highlights some of the many cases seen by bureaux where it is the combination of a person's age and disability that creates additional needs or vulnerability that are not recognised or provided for. This amounts to multiple discrimination, and often also a failure to make reasonable adjustments relating to the disability. Citizens Advice calls for a provision to outlaw direct and indirect multiple discrimination to be included in the Equality Bill. Such a provision could lead to health and social care providers taking greater account of the combined impact of their users' age and disability. It would provide an additional lever for users, their families and advisers to challenge poor services. (KJ/RH). |
| Accession Number | CPA-091223001 E |
| Classmark | B:TOB: L: I: PLLA: 6PM * |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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