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Creating a stronger information, advice and advocacy system for older people
Author(s)Claire Horton
Corporate AuthorQuality of Life Partnership, Newcastle upon Tyne; Joseph Rowntree Foundation - JRF
Journal titleSolutions: lessons for policy and practice, 2409, October 2009
PublisherJoseph Rowntree Foundation - JRF, October 2009
Pages8 pp
SourceWebsite: http://www.jrf.org.uk/sites/files/jrf/information-...
KeywordsAdvisory services [elderly] ; Information services ; Advocacy ; Standards of provision ; Newcastle upon Tyne.
AnnotationChoice and control for older people is at the heart of current change to the adult social care system. Yet the information, advice and advocacy services older people need to remain independent are often limited, come without adequate support, and fail to take their experiences and ideas into account. In response to a fragmented system for older people, the Joseph Rowntree Foundation (JRF) supported work by the Quality of Life Partnership in Newcastle to develop a more strategic approach to information, advice and advocacy. Older people have been instrumental in determining what is needed and how it can be achieved locally. Instead of creating projects and new services, the focus has been on ways of working and how existing systems can be made more older person friendly, efficient, and effective for all concerned. This emphasis on system change is especially pertinent in the current pressurised economic situation. Evidence from the Newcastle programme has enabled JRF to identify key ways of working towards a better system of information, advice and advocacy for older people. Other local authority areas can learn from and replicate these ideas. (KJ/RH)
Accession NumberCPA-091221203 E
ClassmarkIT: UV: IQ: 583: 86A

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