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Centre for Policy on Ageing | |
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The informalization of welfare
— older people and the role of digital services | | Author(s) | Michael Hardey, Brian Loader |
| Journal title | British Journal of Social Work, vol 39, no 4, June 2009 |
| Pages | pp 657-669 |
| Source | http://bjsw.oxfordjournals.org |
| Keywords | Services ; Health services ; Coordination ; Interaction [welfare services] ; Information technology ; Computers ; Usage [services] ; Social policy. |
| Annotation | The informalisation of health and social care is a central element of the modernisation of welfare. This article seeks to understand how older people have been conceptualised during the complex process of informalisation, for example with the introduction of the Single Assessment Process (SAP and electronic versions, eSAP). To do this, an idealised typology is used as a heuristic and way of engaging with the complexities of informalisation and policy changes. The typology gives rise to four models that are used to highlight the dilemmas and opportunities afforded by different paths to the informalisation of health and social care services. It is suggested that while informalisation may have facilitated the integration of services, it has been accompanied by a marginalisation of older people as users. However, it is argued that the recent transition of the Web from version one (or Web 1.0) to a significant new version (or Web 2.0) and the consequent rise of user generated information may transform the role of the user in such systems. (RH). |
| Accession Number | CPA-090903220 A |
| Classmark | I: L: QAJ: QK6: UVB: 3O: QLD: TM2 |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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