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Centre for Policy on Ageing | |
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Retirement village resident satisfaction in Australia
— a qualitative enquiry | | Author(s) | David J Kennedy, Dominiek Coates |
| Journal title | Journal of Housing for the Elderly, vol 22, nos 4, 2008 |
| Publisher | The Haworth Press, Inc., 2008 |
| Pages | pp 311-334 |
| Source | http://www.tandfonline.com |
| Keywords | Retirement communities ; Residents [care homes] ; Consumer ; Quality of life ; Qualitative Studies ; Australia. |
| Annotation | There has been limited research into the types of consumer satisfaction experienced by residents in leisure-oriented retirement communities, particularly in Australia and the UK. The authors conducted focus groups at four retirement communities in New South Wales. The results have led to the development of a typology of retirement community resident satisfaction containing five different domains: the built environment, the financial environment, the service delivery environment, the social environment, and the spiritual environment. Furthermore, these five satisfaction domains encompass up to 24 distinct types or facets of customer satisfaction experienced by residents. The proposed typology of leisure-oriented retirement communities' resident satisfaction is the most comprehensive investigation of retirement village customer satisfaction to date. Implications for researchers and practitioners are discussed, including recommendations for the measuring, managing and marketing of customer satisfaction with retirement community living. (RH). |
| Accession Number | CPA-090602206 A |
| Classmark | ROA: KX: WY: F:59: 3DP: 7YA |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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