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"Wheelchair access? That's a lifestyle choice!"
 — lessons from a pilot advocacy service in south west England
Author(s)Les Bright
Corporate AuthorOlder People's Advocacy Alliance (OPAAL) UK
PublisherOlder People's Advocacy Alliance (OPAAL) UK, Stoke-on-Trent, May 2009
Pages32 pp
SourceDownload from: http://www.opaal.org.uk Older People's Advocacy Alliance (OPAAL) UK, Beth Johnson Foundation, Parkfield House, 64 Princes Road, Stoke-on-Trent, ST4 7JL. E-mail: kathryn.parson@btinternet.com
KeywordsAdvocacy ; Pilot ; South West England.
AnnotationThe title of this report refers to an exchange between an advocate and a housing service manager about the needs of a disabled tenant. The exchange took place during the evaluation on which this report is based. It highlights the prejudice and misunderstanding experienced by some advocacy service users, and indicates the valuable role played by independent advocates in helping people to get their voices heard and action taken. It uses case studies and examples of lessons for service commissioners, providers and older people to illustrate points being made about service delivery, referrals and managing demand. Also available is a 4-page executive summary outlining the report's main findings. (RH).
Accession NumberCPA-090518003 B
ClassmarkIQ: 4UC: 82Y

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