Centre for Policy on Ageing



Captives of bureaucracy — [personalisation agenda]
Author(s)	Bob Hudson
Journal title	Community Care, issue 1765, 9 April 2009
Pages	pp 30-31
Source	www.communitycare.co.uk
Keywords	Social workers ; Communication ; Consumer ; Social work ; Usage [services] ; Social policy.
Annotation	Recent research confirms that the mass of bureaucracy weighs heavily on social workers, with serious implications for personalisation. Two articles in the British Journal of Social Work during 2008 shed light on social work decision-making about whether or how to support service users. In 'Barriers to retaining and using professional knowledge in local authority social work practice with adults in the UK', A McDonald, K Postle and C Dawson ask "what to practitioners use to work with and make sense of complex cases? In the other article, 'Social workers in community care practice ideologies and interactions with older people' M P Sullivan considers how the practitioner's ideological frame of reference affects practice when meeting a client. The studies confirm evidence elsewhere that practitioners are not relying on their social work knowledge in their interactions with service users, and are bogged down by procedure. (RH).
Accession Number	CPA-090422201 A
Classmark	QR: U: WY: IG: QLD: TM2 *
Data © Centre for Policy on Ageing

...from the Ageinfo database published by Centre for Policy on Ageing.