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Older people want more talk in A&E
 — data briefing
Author(s)Esther Howells, Don Redding
Corporate AuthorPicker Institute; Healthcare Commission
Journal titleHealth Service Journal, vol 119, no 6140, 22 January 2009
Pagesp 19
Sourcehttp://www.hsj.co.uk Download report : http://www.healthcarecommission.org.uk/_db/_docume...
KeywordsPatients ; Attitude ; Casualty services ; Quality ; Social surveys.
AnnotationThe third national survey of patients in accident and emergency, which the Picker Institute recently conducted for the Healthcare Commission, found significant improvements since 2004 (the last survey), especially in communication by staff. However, in the area of information and explanation, the over 75s may still receive inadequate help and advice, especially about their condition and what to do after discharge. This brief article illustrates with bar charts selected areas from the findings as they affect all age groups. The full report is available to download from the website. (http://www.healthcarecommission.org.uk/_db/_docume... well as a briefing note which highlights issues from the 2008 emergency department survey. (KJ/RH)
Accession NumberCPA-090126201 A
ClassmarkLF: DP: LK8: 59: 3F *

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