Centre for Policy on Ageing



Poor command of English language : a problem in care homes? — If so, what can be done?
Author(s)	Karin Smith, Margaret Milburn, Lorna Mackenzie
Journal title	Journal of Dementia Care, vol 16, no 6, November/December 2008
Publisher	Hawker Publications, November/December 2008
Pages	pp 37-39 (Research Focus)
Keywords	Care home staff ; Immigrants ; English language ; Communication skills ; Attitude ; Personnel ; Social surveys ; North East England.
Annotation	The arrival at care homes of workers whose first language was not English has prompted the Newcastle Challenging Behaviour Service to ask community and care home staff about their experiences of the effects of these workforce changes on communication. The authors report on the nature and extent of problems identified in their survey; examples include misunderstandings, interpersonal problems, challenging behaviours. and residents' needs not met. The need for training and qualifications for staff intending to work in the care system, with a focus on verbal and written language skills, is suggested. (RH).
Accession Number	CPA-081217213 A
Classmark	QRM: TJ: 6W6: UO: DP: QM: 3F: 82NE
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...from the Ageinfo database published by Centre for Policy on Ageing.