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Centre for Policy on Ageing | |
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"There are wonderful social workers but it's a lottery"
— older people's views about social workers | | Author(s) | Jill Manthorpe, Jo Moriarty, Joan Rapaport |
| Corporate Author | Older People Researching Social Issues (OPRSI) |
| Journal title | British Journal of Social Work, vol 38, no 6, September 2008 |
| Pages | pp 1132-1150 |
| Source | http://bjsw.oxfordjournals.org |
| Keywords | Services ; Consumer ; Attitude ; Social workers ; Standards of provision ; Evaluation ; Qualitative Studies. |
| Annotation | The authors draw on their evaluation of the impact of the English National Service Framework for Older People (NSFOP) on the experiences and expectations of older people, four years into its 10-year programme. The NSFOP focuses on achieving cultural changes so that older people and their carers care treated with respect, dignity and fairness. Funded by the Healthcare Commission, the evaluation took a mixed methods consultation approach in 10 localities, which included involvement of Older People Researching Social Issues (OPRSI). This paper focuses on what was said by older people, their carers and in voluntary sector groups about social workers' roles and activities. The data suggest that they find social workers' roles unclear and variable. They appreciate a person-centred approach, informed about older people's needs in a confusing social care system. Their perceptions tally with those of social workers, that their tasks of care management can be reductionist, but older people also desire specialist knowledge combined with a relationship that is "on their side". Social workers' roles in rationing support and means testing did not seem to promote such models. At a time of rising expectations about social workers' skills and of changes to social work roles in England and Scotland, this study provides one of the few examples of information directly gathered from older people themselves. (RH). |
| Accession Number | CPA-080929206 A |
| Classmark | I: WY: DP: QR: 583: 4C: 3DP |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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