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Centre for Policy on Ageing | |
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Putting people into public services
— [and] Intelligent commissioning; Better regulation and inspection; [and] Involving people in policy | | Corporate Author | National Consumer Council - NCC |
| Publisher | National Consumer Council, London, 2008 |
| Pages | 4 items in folder |
| Source | National Consumer Council, 20 Grosvenor Gardens, London SW1W 0DH. http://www.ncc.org.uk (Note: the NCC is merging with energywatch and Postwatch on 1 October 2008, to form a new organisation, Consumer Focus.) |
| Keywords | Services ; Usage [services] ; Participation ; Consumer ; Reports. |
| Annotation | 80% of consumers want to to get involved in the design, delivery and scrutiny of their services. This series of four campaign reports make the case for more consumer-focused public services. 'Putting people into public services' lists and comments on the benefits of user engagement, such as improved quality of services and reducing exclusion. 'Intelligent commissioning' includes results of a study on how service users rate third sector, public sector and private sector providers of social housing, domiciliary care and employment services. It challenges those commissioning services to engage with people at the outset and change the way commissioning is done to respond to their priorities. 'Better regulation and inspection' makes recommendations on how best to engage people in scrutiny, in order to provide better, user-oriented services. 'Involving people in policy' indicates that there is an appetite for public engagement, and suggests a strategy for effective involvement in national and local public bodies. (RH). |
| Accession Number | CPA-080902001 B |
| Classmark | I: QLD: TMB: WY: 6K |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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