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Centre for Policy on Ageing | |
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Building quality report cards for geriatric care in The Netherlands
— using concept mapping to identify the appropriate "building blocks" from the consumer's perspective | | Author(s) | A Stef Groenewoud, N Job A van Exel, Marc Berg |
| Journal title | The Gerontologist, vol 48, no 1, February 2008 |
| Pages | pp 79-92 |
| Source | http://www.geron.org |
| Keywords | Needs [elderly] ; Quality ; Evaluation ; Measurement ; Netherlands. |
| Annotation | A new Health Care Insurance Act came into effect in the Netherlands in January 2006, whereby people can now choose their own health care insurer and provider. This article reports on a study to define the "building blocks" for quality report cards for geriatric care, using Concept Mapping / Structured Conceptualisation. The authors carried out Concept Mapping using these data collection methods: a Web search, semi-structured interviews, document analysis, questionnaires, and focus groups. The study found that although home care and institutional care for older people share many quality themes, experts need to develop separate quality report cards for the two types of geriatric care. Home care consumers attach more value to the availability, continuity and reliability of care, whereas consumers of institutional care value privacy, respect and autonomy most. Unlike many other quality report card studies, this study also showed that consumers want information on structure, process and outcome indicators, and rating outcome indicators such as effectiveness and safety of care, both for home care and institutional care. Concept Mapping proved to be a valuable method for developing quality report cards in health care. (RH). |
| Accession Number | CPA-080819205 A |
| Classmark | IK: 59: 4C: 3R: 76H |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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