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Centre for Policy on Ageing | |
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A patient's experience of an NHS hospital
— complaint and outcomes | | Author(s) | G Clare Wenger |
| Journal title | Quality in Ageing, vol 9, issue 2, June 2008 |
| Pages | pp 4-11 |
| Source | http://www.pavpub.com |
| Keywords | In-patients ; Hospital services ; Hygiene ; Complaints [services] ; Attitudes to the old of general public ; Medical workers. |
| Annotation | As an academic, the author has written many academic papers over the years. However, this is not an academic paper. It is a personal account of the author's experiences in autumn 2007 of six days in an NHS hospital in Wales. Her previous experience of hospitals in the UK consisted of having her tonsils out in 1947, visiting her husband and parents who were patients in the same hospital over the course of the last years of their lives, and of visiting friends in hospital. Her account details hygiene issues (poor infection control and lavatory and washing facilities); and treatment by nurses and doctors, and their responses to psychological stress. Government needs to reassess priorities and to give more thought to the patient experience. (RH). |
| Accession Number | CPA-080620204 A |
| Classmark | LF7: LD: LR: QLV: TOB: QT |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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