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Centre for Policy on Ageing | |
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Age Concern's response to the Department of Health 'Making experiences count - a new approach to responding to complaints' consultation
— [summary] | | Corporate Author | Age Concern England - ACE |
| Publisher | Age Concern England, London, October 2007 |
| Pages | 2 pp (Policy response - ref: 3707(S)) |
| Source | Age Concern England, Astral House, 1268 London Road, London SW16 4ER. Download document at http://www.ageconcern.org.uk |
| Keywords | Complaints [services] ; National Health Service ; Age Concern ; Comments or Evidence submitted. |
| Annotation | A single complaints procedure covering both NHS and social care is proposed in the Health and Social Care Bill (2007/08), and on which the Department of Health (DH) has made recommendations. This response from Age Concern England (ACE) comments on the detail of these recommendations, the result of which would be a procedure that will handle complaints effectively. (RH). |
| Accession Number | CPA-080606002 P |
| Classmark | QLV: L4: PT: 6PM * |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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