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Centre for Policy on Ageing | |
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Is the NHS becoming more patient-centred?
— trends from the national surveys of NHS patients in England 2002-2007 | | Author(s) | Nick Richards, Angela Coulter |
| Corporate Author | Picker Institute Europe |
| Publisher | Picker Institute Europe, Oxford, 2007 |
| Pages | 30 pp |
| Source | Available on request from An Gay: an.gay@pickereurope.ac.uk or tel 01865 208100. Picker Institute Europe, King's Mead House, Oxpens Road, Oxford OX1 1RX. http://www.pickereurope.org |
| Keywords | Patients ; Attitude ; Medical care ; National Health Service ; Quality ; Social surveys ; Longitudinal surveys ; England. |
| Annotation | Between 2002 and 2007, the Picker Institute has been involved in designing, co-ordinating and /or implementing 26 national patient surveys, themes of which range from primary care and community mental health, to conditions such as stroke and diabetes. This report draws on results of these surveys to assess the quality of NHS care from the perspective of patients. It reviews progress on: waiting times; access to GP advice; hygiene and cleanliness; communication skills and information needs; and hospital environment and food. Many patients are not actively encouraged to give their views: they want to be more involved in decisions and share information regarding care and treatment. Most patients give positive ratings of their care. However, those with chronic conditions do not receive enough help with self-care. While there have been significant improvements, there are still challenges regarding hospital care and the attitudes of NHS clinicians towards their patients. (RH). |
| Accession Number | CPA-071119001 B |
| Classmark | LF: DP: LK: L4: 59: 3F: 3J: 82 |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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