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Centre for Policy on Ageing | |
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Assessing the capacity of pension institutions to build and sustain trust
— a multidimensional conceptual framework | | Author(s) | Mark Hyde, John Dixon, Glenn Drover |
| Journal title | Journal of Social Policy, vol 36, part 3, July 2007 |
| Pages | pp 457-476 |
| Source | http://www.journals.cambridge.org |
| Keywords | Pensions ; Financial institutions ; Consumer protection ; Rights [elderly]. |
| Annotation | As policy makers have sought to reconfigure the public-private boundaries of their pension systems, trust has become an increasingly salient issue. At stake is the attainment of desired policy outcomes regarding retirement. By what criteria, then, should the capacity of pension institutions to build and sustain trust be assessed? This article emphasises the strategic importance of institutional design in the trust process. Building on Sztompka's seminal analysis of the institutional foundations of trust and a substantial review of the literature and survey evidence regarding public confidence in pensions, the authors identify, justify and give indicative operational content to six trust benchmarks. These benchmarks are choice, accountability, transparency, security, enactment of rights, and enforcement of rights. This provides a conceptual foundation for future empirical research on the capacity of pension institutions to build and sustain trust. (KJ/RH). |
| Accession Number | CPA-070813240 A |
| Classmark | JJ: WNL: WYP: IKR |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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