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Centre for Policy on Ageing | |
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Someone might get back to you
— [how agencies need to improve their response to information requests] | | Author(s) | Derren Hayes |
| Journal title | Community Care, issue 1677, 14 June 2007 |
| Pages | pp 16-17 |
| Source | http://www.communitycare.co.uk |
| Keywords | Health services ; Services ; Consumer ; Information needs ; Social surveys. |
| Annotation | Ensuring service users are well-informed is critical to their independence. This article reports on research carried out by the Picker Institute using a 'mystery shopping' exercise to test pathways to information in the health, social care and voluntary sectors. For this, service users were asked to telephone council services and NHS organisations requesting simple information about services available. They were interviewed by the researchers to identify barriers to obtaining the information they needed. While not seen as a core function of health and social care organisations, imparting information is likely to become a key part of the remit that requires training in understanding users' information needs. Findings of the Picker Institute research are at www.pickereurope.org/Filestore/Publications/Inform... (RH). |
| Accession Number | CPA-070712203 A |
| Classmark | L: I: WY: UV:IK: 3F * |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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