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Centre for Policy on Ageing | |
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| Involving users - improving the delivery of housing management | | Corporate Author | Service First Unit, Cabinet Office; Consumer Congress; National Consumer Council - NCC |
| Publisher | Cabinet Office, London, 1999 |
| Pages | 35 pp |
| Source | Service First Unit, Horse Guards Road, London SW1P 3AL. |
| Keywords | Housing Departments ; Tenants ; Consumer ; Liaison ; Standards of provision ; Projects ; Sandwell. |
| Annotation | Public service providers increasingly accept the need to consult and involve their users. This project is one of a number of local pilots, funded by the Service First Unit of the Cabinet Office, to see how users could be more effectively involved in drawing up new standards and priorities, and how this has affected service providers. This report describes how Sandwell Borough Council worked with tenants on the Hateley Heath estate to draw up a charter and an action plan to improve its housing management service, and sets out the lessons learned. The report includes the text of the resulting tenants' charter. (RH). |
| Accession Number | CPA-070503506 B |
| Classmark | PG: KET: WY: QAK: 583: 3E: 87D |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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