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Centre for Policy on Ageing | |
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| Client satisfaction with home care services in rural Russia | | Author(s) | Raymond Struyk, Anastassia Alexandrova, Igor Belyakov |
| Journal title | Journal of Aging & Social Policy, vol 18, no 1, 2006 |
| Pages | pp 87-105 |
| Source | http://www.tandfonline.com |
| Keywords | Home care services ; Consumer ; Performance ; Rural areas ; Union of Soviet Socialist Republics. |
| Annotation | The satisfaction of a sample of 300 frail older people living in a rural area of Russia with support services provided by social service agency staff is explored. In terms of housing and associated communal services, the client population lives in extremely difficult conditions. Inquiries by the interviewer during the reference visit elicited very high levels of satisfaction with agency-provided services, both general satisfaction and satisfaction with the specific services received. The degree of satisfaction is likely related to the difficulty of their living environment and their probable poverty, as well as the quality of services received. Attempts to relate the variance in the satisfaction ratings to the extent of activity limitations and the volume of formal and informal care using multivariate analysis met with limited success, owing in part, at least, to the limited variance in the dependent variables. Nonetheless, the patterns identified are broadly consistent with expectations based on modelling previously done for US populations receiving at-home care. The results clearly indicate the value of providing such services to frail older people in such circumstances. (RH). |
| Accession Number | CPA-070413214 A |
| Classmark | NH: WY: 5H: RL: 7AA |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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