Centre for Policy on Ageing
 

 
Performance measurement in social care
 — a comparison of efficiency measurement methods
Author(s)Paul Clarkson, David Challis
Journal titleSocial Policy & Society, vol 5, pt 4, October 2006
Pagespp 461-478
Sourcehttp://www.journals.cambridge.org
KeywordsServices ; Social Services Departments ; Performance ; Measurement ; Efficiency ; Methodology ; Comparison.
AnnotationPerformance measurement in social care is now considerably more advanced than previously. However, measurement is criticised on the basis of its presentation as neutral when, in the UK, it is part of the government's regulatory regime. However, measurement is important, especially when alternative methods may bring about different rankings of authorities to those endorsed by the recent system. This paper explores this issue through analyses of cost efficiency in English social services authorities. It concludes that the picture of authorities' performance depends on the method chosen which, it is argued, should stem from the stated aims of performance monitoring. (RH).
Accession NumberCPA-061207202 A
ClassmarkI: PF: 5H: 3R: 5HA: 3D: 48

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