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Centre for Policy on Ageing | |
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| Report on an investigation into complaint no 05/B/02414 against the London Borough of Wandsworth | | Author(s) | J R White |
| Corporate Author | Local Government Ombudsman |
| Publisher | Local Government Ombudsman, Coventry, 27 September 2006 |
| Pages | 15 pp |
| Source | Download document : http://www.lgo.org.uk |
| Keywords | Residents [care homes] ; Needs [elderly] ; Nursing homes ; Complaints [services] ; Local Authority ; Ombudsman ; Reports ; Wandsworth. |
| Annotation | This report involves Ms Armstrong, who complained that the Council had refused to reimburse her the sum of £27,018.84 which she paid for nursing care for her elderly and infirm mother, Mrs Baker (not their real names). Ms Armstrong paid for this care between October and December 2003 so that her mother could be discharged from hospital back into the residential home where she had lived for some years. Mrs Baker had sought judicial review of the Council's decisions that she should not return to the residential home. Eventually, the Court of Appeal quashed the Council's decisions, finding them to be defective. The Ombudsman said that the Council's assessments of Mrs Baker's needs between July and December 2003 were flawed by maladministration. He also considered that, on the balance of probabilities, Mrs Baker was at Level 3 did not require nursing care between October and December 2003. The finding was "maladministration causing injustice". The recommended remedy was that "the Council should reimburse the sum of £27,018.84, together with interest, to the complainant, and also pay her £5000 as some recompense for her time and trouble in bringing her complaint to the Council and to the Ombudsman. (KJ/RH). |
| Accession Number | CPA-061030201 E |
| Classmark | KX: IK: LHB: QLV: PE: PCO: 6K: 82LX |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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