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Centre for Policy on Ageing | |
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Switched on to switching?
— a survey of consumer behaviour and attitudes, 2000-2005 | | Author(s) | Alena Kozakova |
| Corporate Author | National Consumer Council - NCC |
| Publisher | National Consumer Council - NCC, London, 2005 |
| Pages | 12 pp (PD 77/05)(ncc findings) |
| Source | National Consumer Council, 20 Grosvenor Gardens, London SW1W 0DH. Websites: http://www.ncc.org.uk |
| Keywords | Consumer choice ; Consumer demand ; Attitude ; Companies ; Social surveys. |
| Annotation | When markets function properly, consumers can identify which product is best for them and switch if they want to get a better deal. This, in turn, encourages companies to compete vigorously to retain current customers and attract new ones. It ensures that companies cut costs and innovate in order to offer products that meet consumers' needs at low prices. Switching has a particular importance in newly liberalised industries, where it helps to stimulate competition. However, markets to do not always function properly, and consumers may be unable to switch providers or benefit from switching. In these cases, prices will remain high, and product innovation and quality low. This report updates a survey carried out for the Department for Trade and Industry (DTI) in 2000 by FDS International, 'Switching suppliers'. It examines the same six markets: gas, electricity, fixed telephony, home (building) insurance, bank current accounts, and mortgages. It also examines switching levels for mobile telephony and savings accounts. (RH). |
| Accession Number | CPA-060228219 B |
| Classmark | WYC: WYD: DP: X2: 3F |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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