Centre for Policy on Ageing
 

 

Information about the information
 — navigating services and supports for older people
Author(s)Alison Ballantyne, Julianne Cheek, David Gillham
Journal titleQuality in Ageing, vol 6, no 3, November 2005
Pagespp 17-23
Sourcehttp://www.pavpub.com
KeywordsAdvisory services [elderly] ; Information services ; Accessibility ; Qualitative Studies ; Australia.
AnnotationHaving an ageing population is an issue facing many countries, particularly western nations. With governments and service providers focusing on healthy ageing and ageing in place, notions of choice and active participation of older people in selecting services appropriate to remaining in the community are also emphasised. Central to this is the issue of information navigation: knowing what services are available and how to get that information, for older people and those who support them. Based on a series of Australian qualitative studies of service provision and using perspectives from older people, their families and those who provide services for them, this paper argues that greater attention needs to be paid to the process of information navigation as opposed to providing even more information content. (RH).
Accession NumberCPA-051219221 A
ClassmarkIT: UV: 5CA: 3DP: 7YA

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