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Centre for Policy on Ageing | |
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Understanding the service needs of vulnerable pensioners: disability, ill-health and access to the Pension Service
— a report of qualitative research ... carried out by a team of independent researchers on behalf of the Department for Work and Pensions | | Author(s) | Wendy Sykes, Alan Hedges, Kit Ward |
| Corporate Author | Department for Work and Pensions - DWP |
| Publisher | Corporate Document Services, Leeds, 2005 |
| Pages | 160 pp (Department for Work and Pensions Research report no 263) |
| Source | Corporate Document Services, 7 Eastgate, Leeds LS2 7LY. E-mail: orderline@cds.co.uk Website: http://www.cds.co.uk |
| Keywords | Pensions ; Services ; Central government departments and agencies ; Ill health ; Physical disabilities ; Needs [elderly] ; Usage [services] ; Qualitative Studies. |
| Annotation | The impact of ill health and disability on pensioners' service needs and service delivery requirements is examined in this qualitative research commissioned by the Department for Work and Pensions (DWP). The research was based on in-depth interviews with 75 older people with health problems or disabilities, also focus groups with staff from the Pension Service (TPS). The report analyses and explores the relationship between ill health or disability and service needs. Other factors - variously other intermediaries or sources of help and support, local geography and income - affected service needs. A general lack of awareness or knowledge of TPS, or confusion with other organisations, was apparent. Responses from TPS staff and local partner organisations suggest ways in which services could be provided to ill or disabled older people (RH). |
| Accession Number | CPA-050816001 B |
| Classmark | JJ: I: PC: CH: BN: IK: QLD: 3DP |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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