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Representing pensioners
— a report of research carried out by BMRB on behalf of the DWP |
| Author(s) | Helen Barnard, Karen Whiting |
| Corporate Author | BMRB; Department for Work and Pensions - DWP |
| Publisher | Corporate Document Services, Leeds, 2005 |
| Pages | 147 pp (Department for Work and Pensions Research report no 248) |
| Source | Corporate Document Services, 7 Eastgate, Leeds LS2 7LY. E-mail: orderline@cds.co.uk Website: http://www.cds.co.uk |
| Keywords | Pensions ; Consumer ; Advisory services [elderly] ; Advocacy ; Pressure groups ; Social surveys. |
| Annotation | The Pension Service Customer Survey (PSCS) in 2003 found that one fifth of customers contacting pension centres did so on behalf of someone else. This report presents findings of a qualitative study designed to explore the roles, views and experiences of those who have acted as representatives for pensioners in their dealings with the Pensions Service. The research also looked at reasons pensioners required representation, and how satisfied they were with their experiences of accessing services and the support they received. The report outlines the findings of a literature review carried out by Gill Valentine and Deborah Sporton of the Department of Geography, University of Sheffield. Having discussed why pensioners felt the need to be represented, the report explores the level of choice of both pensioners and representatives and the process of becoming a representative; examines the role of the representative; and discusses the impacts of being a representative. The experiences of contacting other organisations, including private companies, charities and support groups are discussed. (RH). |
| Accession Number | CPA-050629202 B |
| Classmark | JJ: WY: IT: IQ: PME: 3F |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |