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Centre for Policy on Ageing | |
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Learning from Rowan Ward
— developing an audit tool to improve the systems and processes for quality of care and safety of users | | Author(s) | Tom Butler |
| Journal title | The Journal of Adult Protection, vol 6, no 4, December 2004 |
| Pages | pp 22-26 |
| Source | Website: http://www.pavpub.com |
| Keywords | Elder abuse ; Psychogeriatric units ; Management [care] ; Quality ; Standards of provision ; Evaluation ; Northumberland ; Tyne and Wear. |
| Annotation | The report by the Commission for Health Improvement (CHI) into the care provided in Rowan Ward in Manchester did not investigate specific allegations of mistreatment of individual patients. Rather, CHI's focus was on the systems and processes used by the Trust. The purpose of this paper is to describe how the Northumberland Tyne and Wear Strategic Health Authority has responded to the issues raised by the Rowan Ward report, and to share learning to date. While Manchester and Shropshire have developed two local audit frameworks, the NTWSHA has developed a new tool, the "Older persons services mental health audit tool" (OPM-HAT). Work done so far by the SHA suggests five key objectives: setting appropriate standards of care; developing systems to monitor delivery of these standards; developing a continuous improvement in the quality of the service experience; supporting the workforce to develop skills and behaviours to deliver these standards; and listening to and learning from the experiences of those who rely on services. (RH). |
| Accession Number | CPA-050415208 A |
| Classmark | QNT: LDM: QA: 59: 583: 4C: 8NU: 86 |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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