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Teleshopping for older and disabled people
— an evaluation of two pilot trials | | Author(s) | James Barlow, Mary Breeze |
| Corporate Author | Joseph Rowntree Foundation - JRF |
| Publisher | Joseph Rowntree Foundation - JRF, York, 2005 |
| Pages | 66 pp (The digital age: opportunity or exclusion?) |
| Source | York Publishing Services, 64 Hallfield Road, Layerthorpe, York YO31 7NZ. PDF download available - http://www.jrf.org.uk Alternative formats such as large print, Braille, audio tape or disk available from Communications Department, Joseph
Rowntree Foundation, The Homestead, 40 Water End, York YO30 6WP. |
| Keywords | Shopping services ; Information technology ; Physical disabilities ; Pilot ; Evaluation ; Bristol. |
| Annotation | Bristol is typical of larger urban areas with an ageing population and competing pressures on social services. This research project designed and tested various models of teleshopping in collaboration with Bristol City Council and the Dolphin Society (a charity in Bristol) in relation to the city's existing home shopping service. The authors outline other initiatives in the UK, and the current impetus towards teleshopping arising from changes in government care policy. Their description of Bristol's current home shopping service confirms older people's lack of access to computers or digital interactive TV, and lack of computer knowledge. The findings from trials of four different teleshopping models are reported and evaluated in relation to the current home shopping system. An intermediate home shopping model is suggested, which involves a simplified ICT-supported system and does not involve individual service users having to have internet access or use a bank card. Future prospects for social services led teleshopping are discussed, in which major supermarkets will need to play a greater role. (RH). |
| Accession Number | CPA-050303216 B |
| Classmark | NJS: UVB: BN: 4UC: 4C: 8AB |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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