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Centre for Policy on Ageing | |
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Modernising service delivery: the Better Government for Older People prototypes
— a report of research carried out by Andrew Irving Associates Ltd on behalf of the Department of Social Security | | Author(s) | Dorothy Chang, Nicky Spicer, Andrew Irving |
| Corporate Author | Andrew Irving Associates Ltd; Social Research Branch, Department of Social Security - DSS |
| Publisher | Corporate Document Services, Leeds, 2001 |
| Pages | 103 pp (Department of Social Security Research report no 136) |
| Source | Corporate Document Services, 7 Eastgate, Leeds LS2 7YL. E-mail: orderline@cds.co.uk Website: http://www.cds.co.uk |
| Keywords | Services ; Social security benefits ; Central government departments and agencies ; Advisory services [elderly] ; Information services ; Standards of provision. |
| Annotation | Findings from the social research evaluation of the Benefits Agency Better Government for Older People (BA BGOP) prototypes are presented. These tested a series of service design features including: integrated working, information surgeries, home visits, roadshows, telephone advice lines, and new information technology services. The aim of the evaluation was to evaluate customer, staff and stakeholder attitudes towards BA BGOP prototypes, and to explore their experiences of these new ways of delivering benefit advice and information to older people, in this instance those aged 50 and over. (RH). |
| Accession Number | CPA-050208006 B |
| Classmark | I: JH: PC: IT: UV: 583 |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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