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Centre for Policy on Ageing | |
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| Use of resident satisfaction surveys in New Jersey nursing homes and assisted living facilities | | Author(s) | Nicholas G Castle, Timothy J Lowe, Judith A Lucas |
| Journal title | Journal of Applied Gerontology, vol 23, no 2, June 2004 |
| Pages | pp 156-171 |
| Source | http://www.sagepub.com |
| Keywords | Residents [care homes] ; Sheltered housing ; Nursing homes ; Quality ; Consumer ; Social surveys ; United States of America. |
| Annotation | The authors present results of a questionnaire inquiring into the use and usefulness of resident satisfaction surveys, which was sent to all 363 nursing homes and 152 assisted living facilities in New Jersey (NJ) in autumn 2000. Resident satisfaction surveys were found to be used in 86% of nursing homes and 85% of assisted living facilities. However, the satisfaction instruments used vary greatly, and appear to have been developed largely on an ad hoc basis with little attention to testing of validity or psychometric properties. Standardisation is needed. Moreover, the uses of satisfaction information were limited and primarily aimed at administrative goals rather than at improving quality of care. These factors may restrict the potential benefits of such information. (RH). |
| Accession Number | CPA-040909236 A |
| Classmark | KX: KLA: LHB: 59: WY: 3F: 7T |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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