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Centre for Policy on Ageing | |
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Consumer satisfaction in nursing homes
— current practices and resident priorities | | Author(s) | Joanne P Robinson, Judith A Lucas, Nicholas G Castle |
| Journal title | Research on Aging, vol 26, no 4, July 2004 |
| Pages | pp 454-480 |
| Source | http://www.sagepub.com |
| Keywords | Residents [care homes] ; Nursing homes ; Quality ; Consumer ; Social surveys ; United States of America. |
| Annotation | Although surveys of resident satisfaction are commonplace in most US nursing homes, there is no generally accepted definition or theory of resident satisfaction. In this study, content for a nursing home satisfaction survey was synthesised for analysis of 11 published and 5 commercial available instruments, as well as qualitative data from interviews with a diverse group of 15 residents in 3 New Jersey (NJ) nursing homes. Content analysis of the 16 instruments yielded six broad domains of resident satisfaction: activities, care and services, caregivers, environment, meals, and well-being. Data from residents yielded 87 discrete areas of content across the six domains. In all domains except meals, existing instruments failed to address at least one area of content considered important by residents. Findings from this study provide a framework to generate items for a standardised resident satisfaction survey to be used in New Jersey nursing homes. (RH). |
| Accession Number | CPA-040909223 A |
| Classmark | KX: LHB: 59: WY: 3F: 7T |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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