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Centre for Policy on Ageing | |
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Age does not come alone
— identifying and implementing older people's views of quality in home care services | | Author(s) | Norma Raynes, Lydia Coulthard, Charlotte Glenister |
| Journal title | Quality in Ageing, vol 5, no 1, June 2004 |
| Pages | pp 24-31 |
| Source | www.pavpub.com |
| Keywords | Domiciliary services ; Quality ; Consumer choice ; Standards of provision ; Manchester. |
| Annotation | In a study conducted in 2000 in a city in northern England and funded by the Joseph Rowntree Foundation (JRF), older people's definitions of a quality home care service go outside those set by social service departments (SSDs) who commission such services. Older people had a joined up perspective of what contributes to quality in home care service, including in their definitions of a quality service, access to transport to get out of the house, aids, adaptations and health care. As reported in other studies, they emphasised the importance of domestic help. To obtain information on their definitions of a quality service, older people were offered the choice of a home-based interview or participation in a focus group. Following the collection of the data on quality,. the older people who had participated in the first part of the study were invited to attend a round table discussion, as were local commissioners, service providers and elected members with executive responsibility for older people's services. The purpose of this was to explore how older people's views on the quality of home care services could become part of routine monitoring, to shape further development, and assist in commissioning. (RH) |
| Accession Number | CPA-040720215 A |
| Classmark | N: 59: WYC: 583: 83E |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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