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Centre for Policy on Ageing | |
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Making public services personal: a new compact for public services
— the Independent Policy Commission on Public Services report to the National Consumer Council | | Author(s) | Sue Slipman |
| Corporate Author | Independent Policy Commission on Public Services; National Consumer Council - NCC |
| Publisher | National Consumer Council - NCC, London, 2004 |
| Pages | 77 pp (PD 18/04) |
| Source | National Consumer Council, 20 Grosvenor Gardens, London SW1W 0DH. www.ncc.org.uk |
| Keywords | Services ; General practice ; Consumer choice ; Standards of provision. |
| Annotation | In December 2002, the National Consumer Council (NCC) set up an Independent Policy Commission on Public Services, to examine the current delivery of services to consumers. The Commission aimed to answer three overarching questions: what is the relationship between choice and equity; what is the relationship between consumers and citizens; and are consumer expectations of public services changing? Four specific public service sectors were used for reference: primary health care; personal social services; secondary education; and physical urban regeneration. This report outlines the findings from workshops and consumer consultations. The recommendations describe practical and powerful ways in which both voice and choice can be extended across public services, from extending information, advice and advocacy, to steps to be taken by professional development bodies and Government. (RH). |
| Accession Number | CPA-040609005 B |
| Classmark | I: L5: WYC: 583 |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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