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Centre for Policy on Ageing | |
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| Factors influencing residents' satisfaction in residential aged care | | Author(s) | Shu-Chiung Chou, Duncan P Boldy, Andy H Lee |
| Journal title | The Gerontologist, vol 43, no 4, August 2003 |
| Pages | pp 459-472 |
| Source | http://www.geron.org |
| Keywords | Residents [care homes] ; Care homes ; Hostels ; Management [care] ; Quality ; Care home staff ; Job satisfaction ; Social surveys ; United States of America. |
| Annotation | A cross-sectional design was used to collect information as to how facility, staff and resident factors might simultaneously influence components of resident satisfaction. A total of 996 residents and 895 staff from 62 facilities (36 hostels and 26 nursing homes) provided the required data. Structural equation modelling was used to examine the interrelationships between the contributing factors. Overall fits of both nursing home and hostel models were satisfactory. The study revealed that staff satisfaction plays a crucial and central role in determining resident satisfaction in nursing homes, whereas it has less impact in hostels. The provision of more care hours has only a small, yet positive, impact on resident involvement. Older residents were found to be more satisfied with staff care. The results provide a comprehensive understanding of what influences resident satisfaction. By accounting for important factors identified by residents, a resident-focused care model can be developed and implemented. (RH). |
| Accession Number | CPA-040504202 A |
| Classmark | KX: KW: KVA: QA: 59: QRM: WL5: 3F: 7T |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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