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Centre for Policy on Ageing | |
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| Regular visitors are not good substitutes for assessment of elderly patient satisfaction with nursing home care and services | | Author(s) | Isabelle Gasquet, Sophie Dehé, Pierre Gaudebout |
| Journal title | Journals of Gerontology: Series A, Biological Sciences and Medical Sciences, vol 58A, no 11, November 2003 |
| Pages | pp 1036-1041 |
| Source | www.geron.org |
| Keywords | Visiting ; Residents [care homes] ; Nursing homes ; Management [care] ; Satisfactory ; Social surveys ; France. |
| Annotation | A survey was conducted on French older people in 15 nursing homes and their visitors. The 125 patient-visitor pairs completed the same Nursing Home Satisfaction Questionnaire (NHSQ) independently, for which reliability and internal validity have previously been explored. Satisfaction scores for room comfort, meal provision, information, and medical or nursing care were calculated. To estimate patient/visitor concordance, intraclass coefficients, a bias index, and Pearson's correlation coefficient were calculated. Patient satisfaction scores ranged from 57.8 (information) to 76.6 (room comfort), and visitor satisfaction from 67.9 (meal provision) to 85.9 (medical/nursing care). Mean visitor scores were higher for all scales. Overall, visitors were not able to provide information on the satisfaction of their patient relative/friend with nursing home care: their assessments were milder than patient assessments. The NHSQ is reliable for use in either population, but patient and visitor assessments should not be merged in satisfaction studies. (RH). |
| Accession Number | CPA-040406208 A |
| Classmark | NP: KX: LHB: QA: 5HH: 3F: 765 |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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