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Centre for Policy on Ageing | |
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Unpacking the patients' perspective
— variations in NHS patient experience in England | | Author(s) | Veena S Raleigh, Sarah Scobie, Adrian Cook |
| Corporate Author | Commission for Health Improvement - CHI |
| Publisher | Commission for Health Improvement, London, February 2004 |
| Pages | 108 pp |
| Source | Commission for Health Improvement, Finsbury Tower, 103-105 Bunhill Row, London EC1Y 8TG. Website: www.chi.nhs.uk |
| Keywords | Patients ; Consumer ; National Health Service ; Medical care ; Social surveys ; England. |
| Annotation | An understanding of variations in care as reported by patients is essential if the National Health Service (NHS) is to meet commitments that tackle inequalities in health. This report presents multivariate analyses of surveys carried out in 2002 and 2003 of inpatients, outpatients, accident and emergency (A&E) department patients, and users of primary care services, involving some 370,000 respondents in England who have used the services provided by 480 NHS organisations. The report shows that the experience of patients using NHS services is influenced by a number of factors including age, gender, educational status, ethnic origin, trust type, method of admission, place of residence and local deprivation, and the complex interactions between these factors. The report should therefore inform CHI and its successor organisation, the Commission for Healthcare Audit and Inspection (CHAI) in assessing services. (RH). |
| Accession Number | CPA-040406007 B |
| Classmark | LF: WY: L4: LK: 3F: 82 |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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