Centre for Policy on Ageing
 

 
Consumer feedback for the NHS
 — a literature review
Author(s)Lyn Jones, Leah Leneman, Una Maclean
Corporate AuthorKing Edward's Hospital Fund for London
PublisherKing's Fund, London, 1987
Pages120 pp (1990 reprint)
KeywordsNational Health Service ; Consumer ; Social surveys ; Literature reviews.
AnnotationMore than 200 published and unpublished reports and publications on National Health Service (NHS) consumer surveys since 1960 are reviewed by subject (including a section on services for older people). A chapter on methodology identifies the main issues on which to concentrate when planning a survey, while another is devoted to communication, a major factor affecting consumer satisfaction. (RH).
Accession NumberCPA-040319502 B
ClassmarkL4: WY: 3F: 64A

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