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Centre for Policy on Ageing | |
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Evaluation of the impact of a volunteer ombudsman program
— the Rhode Island experience | | Author(s) | Rachel Filinson |
| Journal title | Journal of Elder Abuse & Neglect, vol 13, no 4, 2001 |
| Pages | pp 1-20 |
| Source | http://www.tandfonline.com |
| Keywords | Advocacy ; Voluntary workers ; Nursing homes ; Complaints [services] ; Evaluation ; United States of America. |
| Annotation | The research assessed the impact of a major innovation in Rhode Island's Long-Term Care Ombudsman Program in 1997 - the introduction of a volunteer component, in which community members were trained and certified as advocates for residents in long-term care. Based on reports to the state ombudsman office, the findings indicated that the placement of volunteer ombudsman was associated with the generation of more complaints and more serious complaints about the facilities in which they were placed, some of which could not be resolved despite the greater intensity of interventions applied in these cases. Data derived from nursing home inspections revealed a negative and significant correlation between the length of time a volunteer had been at a facility and the number of deficiencies. (KJ/RH). |
| Accession Number | CPA-040302211 A |
| Classmark | IQ: QV: LHB: QLV: 4C: 7T |
Data © Centre for Policy on Ageing |
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| ...from the Ageinfo database published by Centre for Policy on Ageing. |
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