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Internet use in sheltered housing
 — older people's access to new media and online service delivery
Author(s)Maria Sourbati
Corporate AuthorJoseph Rowntree Foundation - JRF
PublisherJoseph Rowntree Foundation - JRF, York, 2004
Pages33 pp (The digital age: opportunity or exclusion?)
SourceYork Publishing Services, 64 Hallfield Road, Layerthorpe, York YO31 7ZQ. Free pdf version (1859351697) available: www.jrf.org.uk/bookshop
KeywordsInformation technology ; Computers ; Sheltered housing ; Usage [services] ; Accessibility ; Social surveys ; London.
AnnotationThe likely impact of e-government on community care and housing-related support is considered in this small-scale study conducted with the support of the Joseph Rowntree Foundation (JRF). Based on a study of media use in two sheltered accommodation sites in north London - one with internet provision and digital television, and one without - this report explores the use of e-services such as tele-shopping and banking, and highlights the potential of digital television and the Internet for delivering social care to older people in their homes. The report presents the perspectives of older people, care support staff and management, including their attitudes to 'old' media (television and telephone). Issues such as the gap between older people's current skill level and the level needed for internet access, and online delivery of services as a substitute for human contact, are highlighted. (RH).
Accession NumberCPA-040216002 B
ClassmarkUVB: 3O: KLA: QLD: 5CA: 3F: 82L

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